What is your return policy?

We want your Loungefly experience to be a positive one!

For accessories, we will happily take back any unused item within 7 days of delivery, and refund your original form of payment minus shipping. Please reach out to customer service at CS@loungefly.com for your return label. You are responsible for shipping costs associated with your return, which will be deducted from your refund.

If you receive any damaged or incorrect items, please contact customer service.

All apparel must be returned unused and in original packaging with all original tags attached and must include the enamel pin with the garment in order to qualify as a return.

Please email CS@loungefly.com with your order number and reason for return, and we will provide a shipping label. The cost of return shipping will be covered by Loungefly.

Do you offer exchanges?
At this time, we do not offer exchanges. You will need to return the items you no longer want to keep, and make a new purchase from our site.
How long does it take to receive my order?
All orders will be processed for shipment within 3-5 business days of your order being placed, except during holidays and weekends. Once your order has been shipped, you will receive a confirmation email with your tracking info provided. Please note that your shipping method selected comes with standard service levels and timelines for delivery to your home.
What if my package is lost or stolen?
Loungefly cannot be held responsible for stolen or lost packages when the USPS/FEDEX tracking systems show that the package was delivered. However in the event that your package was lost, we can help you file a claim with USPS/FEDEX to report your lost shipment.
How do I change or cancel my order?
Orders begin processing right away and cannot be canceled or changed once submitted. Please review your purchase before submitting your order to ensure billing/shipping, quantities ordered, or sizes of clothing are correct. We are not able to add or remove items, or update the shipping address after the order is confirmed.
Do you ship to PO boxes?
Yes, but only if you choose USPS as your courier. We cannot use FedEx to ship to PO boxes.
Do you ship internationally?
Unfortunately, at this time we only ship to the 48 contiguous United States, and also Alaska, Hawaii, and Puerto Rico, but you can visit FunkoEurope.com to see if they ship to you.
How do I get free shipping?
Orders with a subtotal over $100 receive free shipping within the 48 contiguous United States.
What is your privacy policy?
Please view our privacy policy here.
California residents - Proposition 65 warning
WARNING: Certain products sold here can expose you to chemicals including di(2-ethylhexyl)phthalate (DEHP), diisononyl phthalate (DINP), bisphenol-A (BPA), cadmium, and lead or lead compounds, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information, go to www.p65Warnings.ca.gov