Please email CS@loungefly.com with your order number and reason for return, and we will provide a pre-paid shipping label for qualifying returns.
All apparel must be unused and in original packaging with all original tags attached and must include the enamel pin with the garment in order to qualify as a return. The cost of return shipping will be covered by Loungefly.
For non-apparel returns, once the return is received and processed, we will refund your original form of payment minus shipping.
If you receive any damaged or incorrect items, please contact customer service as soon as possible with your order number and pictures of the item(s).
To provide our fans and collectors the best chance at purchasing exclusive or non-exclusive items, or for any other reason, we reserve the right to limit quantities.
Products may be limited per order, per person or household, or to orders that use the same credit card, billing and/or shipping address, or share any other order attribute.
Orders found to exceed the limit placed on an item may be canceled after the order is placed. If an order is canceled, a pending charge may appear on your statement, which will reverse within 3-7 business days, however this timeframe can vary depending on the financial institution
Those who use multiple email addresses, manipulate shipping addresses, place multiple, excessive orders of the same product, or try and bypass our product limits in any other way may have all orders canceled and/or be blocked from making future purchases.